Refund policy

Return & Refund Policy

At SoulKnots, we want you to love your purchase. If something isn't right, we're here to help.

Returns

We offer an 8-day return policy, which means you have 8 days from the date of delivery to request a return.

To initiate a return, you'll need to provide:

  • Your Order ID (or other proof of purchase).

Please note that sale items, gift cards, and customized products are not eligible for returns or cancellations.

Return Eligibility

To qualify for a return, the item must:

  • Be in the same condition as when you received it.

  • Be unworn and unused.

  • Have all original tags attached.

  • Be returned in its original packaging.

Additionally, the return must fall under one of the following conditions:

  • The item is defective, damaged, or broken.

  • A stone is missing from the jewelry.

  • The chain is broken or damaged.

How to Request a Return

To request a return, please email us at care.soulknots@gmail.com with your Order ID and details of the issue.

If your return request is approved, we'll provide:

  • A return shipping label (where applicable).

  • Instructions on how to send the product back.

Please do not send products back without first contacting us. Unauthorized returns will not be accepted.

Exchanges

If you receive a defective, damaged, or incorrect item, we will provide a replacement or exchange for the product.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If you receive:

  • A damaged item,

  • A defective product, or

  • The wrong item,

please contact us immediately at care.soulknots@gmail.com so we can resolve the issue as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

  • Customized jewelry

  • Thicker chain upgrades

  • Personalized or made-to-order products

  • Gift cards

  • Sale items

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 2–5 business days. Please note that your bank or credit card provider may require additional time to process and reflect the refund in your account.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us at:

Email: care.soulknots@gmail.com